ha505 Frequently Asked Questions

Yes. However, to avoid issues with cashback and transfers, you must use a wallet registered in the name of the account holder. Since security checks may be carried out, we recommend using only your own KBZPay, Wave Money, or AYA Pay wallet.

Yes. ha505's withdrawal service runs 24 hours a day, every day. The usual processing time is 30 minutes to 3 hours. It can be faster on real-time systems like KBZPay, and may take a little longer during peak periods.

The minimum withdrawal amount at ha505 is 20,000 Ks. Withdrawals cannot be processed if your balance is below this amount. Please make sure your account balance has at least 20,000 Ks before requesting a withdrawal. For deposits, you can start from 5,000 Ks using any method — KBZPay, Wave Money, AYA Pay, or bank transfer.

The welcome bonus 150% can only be withdrawn after meeting a Wagering Requirement of 10x. For example — if you deposit 20,000 Ks, you receive a bonus of 30,000 Ks, making your total balance 50,000 Ks. Therefore, you must wager 30,000 Ks × 10 = 300,000 Ks before you can withdraw any winnings from the bonus.

If your withdrawal has been pending for more than 3 hours, contact us immediately via Live Chat. It may be because an identity check has not yet been completed, and our support team will help you resolve it in Burmese.

You must be 21+ to register. A Myanmar phone number and your own mobile wallet are required. Registration takes just a few minutes — log in from the ha505 Login page and start playing right away.

No. Each player at ha505 is allowed only one account. If multiple accounts are opened by the same person, the system will detect it, and this may result in account closure and bonus forfeiture. This is to ensure fair play for all players.

To update your personal information, contact us via Live Chat and go through an identity verification process. Changes to your name and phone number can only be handled through a security review process and cannot be changed directly in your account settings. Support is available 24 hours a day.

First, double-check your password carefully. Make sure Caps Lock is not on. If the problem continues, click the 'Forgot Password' button and reset it using your registered phone number. If that does not work either, ha505 Live Chat will verify your details and assist you.

Cashback is paid weekly based on each player's valid bet total. Days played with a bonus are excluded, and only the remaining play is counted. Depending on your VIP tier, you earn 0.3% at Bronze, 0.5% at Silver, and up to 0.8% at Gold — credited to your account every week.

VIP tier advancement is determined by a combination of how active your play is and how much you wager. The more regularly you play, the higher your tier will be. You can check your current tier on your account page, and if you want specific details about tier requirements, contact support.

Bronze — Earn 0.3% cashback per week and get access to the ha505 VIP program. Silver — Receive 0.5% cashback and priority customer service. Gold — Get 0.8% cashback along with a dedicated VIP manager and exclusive perks, making it the highest cashback tier available.

Yes. As your VIP tier rises, you get more cashback every week, plus early access to exclusive offers tailored for you. Gold tier players also enjoy priority withdrawal service and a dedicated support channel.

In Roulette, you bet on which number or colour the ball will land on. There are different bet types — picking red or black, placing a bet on a single number, or choosing a range. ha505 features Live Dealer Roulette where you play face-to-face with a dealer, making it more exciting.

In Baccarat, you bet on whether the Player or the Banker hand will be closer to 9. Two or three cards are dealt to each side, and the hand closest to 9 wins. A Tie result can also pay out at a higher amount. The game is easy to understand and a great starting point for new players.

In Live Dealer games, a real dealer deals cards via video streaming and players join in online in real time. Unlike RNG (random number generator) games, physical cards are used, so players can see the fairness of every result for themselves.

Yes. ha505's Live Casino runs smoothly on a mobile browser. With a good connection, you can play Baccarat, Roulette, and Dragon Tiger on your phone with solid video quality. A 4G/5G connection gives you the best experience.

Yes. ha505 is a browser-based platform. Without downloading any app, just open ha505.wine in Chrome, Safari, or any mobile browser and start playing right away. No storage used, and you're always on the latest version — that's the advantage of using a browser.

Works well on Android 8 and above and iOS 13 and above. For the smoothest experience, use a recent version of Chrome with a stable connection. Live Casino looks even better on phones with a high screen resolution.

In Chrome, go to Settings (⋮) → Privacy and Security → Clear browsing data, check Cached images and files, then tap Clear data. In Safari, go to the Settings app → Safari → Clear History and Website Data. After that, reopen your browser and visit ha505.wine again.

Open ha505.wine in Chrome, tap the menu (⋮) → Add to Home Screen. In Safari, tap the Share button () → Add to Home Screen. An icon will then appear on your phone's home screen so you can open it in one tap, just like an app.

When the connection drops, the game round result is saved on the server. Once you reconnect and refresh your browser, the outcome and your balance will be shown correctly. The amount you already bet in that round won't change — the correct result will be displayed. If you still have an issue, contact support.